Terms and Conditions of Business

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – BY USING THE SERVICES OF AA HUGHES LTD YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

‘We’, ‘us’ and ‘our’ means AA Hughes Ltd.  ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

SECTION 1 – FIXED RATES AND QUOTATIONS

1.1 Contract

The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

•             Any agreement made verbally is not covered by the contract unless it has been written into said contract.

•             The agreement is made between AA Hughes Ltd and the client. The client is identified as the person who requested the quotation.

•             AA Hughes Ltd will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.

•             The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.

•             Please check your quotation carefully.

1.2 Scope of quoted work

The quote written by AA Hughes Ltd for the client represents the requests of the client. It is not a builder’s survey and we will not be held liable for any task that is not included in the written quote.

1.3 Electric and water

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

1.4 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable.

1.5 Cancellation

In the event of cancellation by the client, the client agrees to notify AA Hughes Ltd in writing or by email 28 days before the project start date. In the event that AA Hughes Ltd are not notified of the cancellation, the client agrees to pay all of AA Hughes Ltd administration, lost work and scheduling costs amounting to no less than 15% of the total project cost.

If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of AA Hughes Ltd administration, lost work and scheduling costs amounting to no less than 50% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 2 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.

1.6 Materials

All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. AA Hughes Ltd are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allow AA Hughes Ltd to use these at their own risk.

1.7 Changes to your quote

Any quote or estimate is subject to revision. If a customer makes changes to their property or building after receiving a quote from AA Hughes Ltd, customers must let us know of all changes made as soon as possible, so that their quote can be revised.  Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.

1.8 Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will still remain the same.

1.9 Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

1.10 Validity period of quotes

Quotes are valid for 28 days from the issue date.

1.11 Damages and sub-standard workmanship

It is the responsibility of the client:

•             To remove valuable and/or fragile items from the areas to be decorated.

•             To remove pictures and other wall-hangings.

•             To remove curtains or arrange for us to do it at an extra cost.

•             To remove electrical goods.

Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods, but will incur an additional charge. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

In the event of breakage or damage to the property, AA Hughes Ltd will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow AA Hughes Ltd to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify AA Hughes Ltd, in writing within 24 hours of an alleged breakage or damage caused by our employees.

1.12 Additional work

We are usually happy to do favours for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.

1.13 Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

1.14 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

1.15 Payment of quoted and fixed price work

The client agrees to pay the invoice for completed work immediately after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of AA Hughes Ltd until payment of the final invoice by the client to AA Hughes Ltd. In the event of dispute, the client agrees to allow access to the property to a representative of AA Hughes Ltd to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by AA Hughes Ltd, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.

1.16 Deposits

•             A deposit is required to cover material expenses.

•             Deposits are refundable at the discretion of AA Hughes Ltd.

•             The acceptance of a deposit or the request to begin the project by email confirmation signifies a full acceptance and commitment to be bound by the Terms and Conditions.

All deposits that have been made to us by cheque or bank transfer must allow five working days for payment to clear before work can be carried out by AA Hughes Ltd.

1.17 Completion of the project

If AA Hughes Ltd deem it necessary, the client must make themselves available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

1.18 Termination of the contract by AA Hughes Ltd

AA Hughes Ltd will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.

SECTION 2 – PAYMENT

2.1 Payment methods

We accept Cheques, Cash and Bank transfers for settlement of your account.

2.2 Payments to tradespersons

Our staff are not permitted to accept payment – to pay for your deposit or completed job, you must pay AA Hughes Ltd directly unless you have been given permission from one of our directors in the office through email or our contact number otherwise your account will remain outstanding until such time as AA Hughes Ltd receives payment directly.

If you pay any member of staff for either a deposit or completion of work, you will be in breach of your terms and conditions and an administrative charge of £50.00 will be charged.

2.3 Payment time scales

The client agrees to pay the invoice a maximum of 24 hours after completion of the project. A small minority of clients choose to ignore calls, are evasive, request multiple invoices, obfuscate or are unavailable for contact after the project has been completed and payment is due. AA Hughes Ltd reserves the right to process the outstanding invoice and receive payment within 5 days of completion. Should the outstanding balance not be settled within 5 days, AA Hughes Ltd reserve the right to apply an administration charge of £80.00

2.4 Unpaid accounts

In the event that AA Hughes Ltd cannot recover any outstanding amount after 10 working days, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs – this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice – it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.

SECTION 3 – PRIVACY POLICY

We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by AA Hughes Ltd. If you do not wish for your details to be used for marketing purposes please contact us.

AA Hughes Ltd collects details about you from your use of our service and your visits to our web site and other sites accessible from them.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Access rights – To obtain a copy of the personal information AA Hughes Ltd holds about you, please write with full details to us at: Data Protection Officer, AA Hughes Ltd 1 Goldrings Cottages, Pauncefoot Hill, Romsey SO51 6AA enclosing your cheque or postal order for £10 payable to AA Hughes Ltd.